Visma provides software solutions that cover HRM, Talent Management, Healthcare, and Payroll with a diverse customer portfolio. Visma Labs is a team of more than 280 talented professionals in Latvia.

Visma Quaderno is a cloud-based tax compliance software designed to help businesses automate their tax calculations, invoicing, and reporting. It simplifies the process of managing taxes for e-commerce, SaaS, and digital products by automatically applying the correct tax rate for every transaction based on the customer’s location and the product's category. Quaderno serves over 2,600 customers in 104 countries, making it a truly global tax compliance solution.

As a Support Engineer at Quaderno, you'll work on solving technical issues reported by our customers, as well as developing tools for increasing efficiency in the resolution of errors. Your work will impact the stability and quality of our web applications as well as our customer’s happiness. You would be a vital link between the Customer Success and Engineering teams, working closely with both.

Your day-to-day responsibilities will include:

• Troubleshooting support tickets through analysis of logs, databases, and code
• Explaining technical concepts in a clear, didactic way to non-technical users
• Escalating complex cases to the engineering team and providing them with detailed context, possible origins, and options for resolution
• Designing and developing internal tools that facilitate our daily work
• Continually analyzing common problems and patterns to see where process improvements can be made

Job requirements:

• You have at least 2 years of experience with Ruby and SQL (any of the following: MySQL, Postgres / PostgreSQL, MariaDB, SQL Server, Azure SQL)
• English skills (at least B2) - job duties include cooperation with people from other countries
  

Personal skills:

• You can break down complex technical problems and transform them into easy-to-understand explanations for customers
  
• You demonstrate a customer-centric approach and thrive in a support environment

We are offering:

• Healthy work-life balance policy with work only 25 hours per week
  
• Team retreats in sunny Gran Canaria twice a year
  
• Modern, spacious A-class office
  
• Salary 1400 - 1900 EUR/month (25 hours/week workload)
• Remote work option
  
• Year-end bonus
  
• Friendly, multicultural and cooperation-oriented team
  
• Talented and engaged colleagues in an international environment
  
• Health insurance
  
• Covered mobile phone bills
  
• Professional growth and internal development hubs
  
• Social events (monthly brunches, team building, parties, etc.)
  
• Company holiday apartments in Spain and France
  

At Visma Labs we have a friendly and supportive company culture and we will do our best to make you feel welcome.